| Vendor | Contact | DOA | Warranty Period | Warranty Action |
|---|---|---|---|---|
| 3COM | Us within doa and 3Com outside of doa | 30 DAY DOA PERIOD | Registered product hold a lifetime warranty. Unregistered product hold 3 years warranty | Within DOA contact us and 3Com outside DOA 1800553117 |
| ACER (3063, G852, 9192, 3174, G853, G851, 9259, 5948, G430.) | Contact :Acer | 5 DAY DOA PERIOD | First Contact in case of Warranty Claim: Contact Acer 0044870 853 1000 | Customer to contact tel: 0044870 853 1000 |
| ADAPTEC (1054) | Us within 5 days | 5 DAY DOA PERIOD | 12 months | Within DOA & warranty all items are to be fault verified with our technical support before returns number is authorised and replacement sent. (Adaptec tech support: 01276 854 500 for further info) |
| ADOBE (1047) | Us | 30 DAY DOA PERIOD | 12 months | Within DOA we credit / replace. Outside DOA customer to contact Adobe on 00442073650733 Replacement disks available on 0131 4516888 |
| AGFA (1887) | Agfa | not specified | not specified | Customer to contact Agfa on 0044870 0134271 or email: agfaitsupport@pulse-service.co.uk |
| ALLIED TELESYN (2015/G568) | Allied telesyn | 30 DAY DOA PERIOD | not specified | Customer to contact Allied Telesyn on 01189 209800. |
| AMACOM LTD (49340 | AMACOM | Procedure of DOA:Call 01256 351500 | 1 year | Customer to contact AMACOM 00441256351500 |
| AMERICAN POWER CONVERSIONS (G149 / 4044) | APC | not specified | 48 months | Customer to contact APC on 00448002799254 APC will replace the dealer direct for all DOA and warranty items. APC will need model and serial number. |
| AOPEN (0139) | Aopen | not specified | not specified | Us - 1yr if purchased before 23rd April we credit / replace. After 23rd April customer to contact Aopen on 0049 700 555 33319 |
| AOPEN (AG066) | Aopen | 14 days | 1 year | Customer to contact Rene Karsmaker tel: 0031 736459609 or Email: Rene_Karsmakers@aopen.nl |
| APEX PC SOLUTIONS (A517) | Avocent (Apex Solutions) | not specified | not specified | Customer to call Avocent direct on 01628 421529 |
| APPLE (1976) | Apple | 14 days | 12 months | Within doa customer to contact Apple tel: 0870 876 5495. If fault cannot be rectified over the telephone, Apple will arrange for a third party maintenance company to either repair or replace machine. |
| APPLE CONSUMABLES (8098) | Us | 90 Days | not specified | Within DOA we credit / replace. Outside DOA please contact Apple on 0870 6024831 |
| APPLIED (9501) | Us | 60 days | not specified | Within DOA - we credit / replace. |
| ARCHOS (4816) | Us | 30 DAYS DOA PERIOD | not specified | Within DOA we credit / replace. Outside Doa please contact Archos on 00448706091263 |
| ASUSTEK (8577) | Us | 7 DAYS | 2 years | Within DOA contact us and Asustek outside DOA customer to cotact 00448701208340 |
| ASUSTEK (8577) | Asustek | not specified | 3 Years | Customer to complete online Rma form on: www.imrma.de or contact 0049 700555 33319 |
| AVERMEDIA (4930) | Avermedia | not specified | not specified | Customer to call Avermedia direct tel: 01908 218800 |
| AVM (4637) | Us | 1 YEAR | 5 YEAR | Within DOA we credit / replace. Outside Doa please contact 0049 30 39976 232. |
| BELKIN (1235) | Belkin | 12 months | not specified | DOA please contact Belkin on 00448456077787/eurocustomerservices@belkin.com |
| BENQ (G592, G580 ) | BENQ | 15 days | not specified | Within DOA we credit/replace. Outside DOA Please contact BENQ service centre on 0207 216 0039. |
| BENQ (G740, G589, G581) | BENQ | 15 days | not specified | Within DOA we credit/replace. Outside DOA Please contact BENQ service centre on 0207 216 0039. |
| BORLAND (1280) | Borland (Customer Service) | 60 days | not specified | Pre authorisation required from vendor. Customer to call Tel: 0800 454 065. |
| BROTHER (1347) | Brother | not specified | not specified | Cust to contact Brother on tel: 0870 830 4010 |
| CANON (1363) | Us EU = end user | 14 days to EU | 12 months | Within DOA we credit / replace. Outside DOA customer to call Canon warranty on tel: 08705 143 723. Incomplete items customer to call us who will then arrange for Canon to ship missing item direct to |
| CANON CONSUMABLES (8045) | Us | not specified | not specified | we credit / replace |
| CHANNELSOFT / NEXDISK (G9480 | Us | 60 days | not specified | Within Doa we credit / replace. Outside DOA tel 00441296 398 433. Missing items contact tel: 01296 398 433 Vendor will ship missing items within 7 days. |
| COMPAQ (2979) | 30 days to EU - Proof of sale required | 30 Days to EU (current product & proof of sale required) | 1-3 yrs depending on product | Procedure of DOA:Outside DOA customer to contact 0870 6073366 |
| COMPUCASE (T646) | Customer to contact COMPUCASE-004401908 317 666 | not specified | 2 Years | Procedure of DOA:Customer to contact tel 00441908317666 Period of warranty 2 years |
| COMPUTER ASSOCIATES (1655) | Us | 30 Days | not specified | Within DOA we credit / replace. For technical support tel: 01753 241 666 |
| CONNECTIX (1294) | Us | not specified | not specified | We credit / replace |
| COREL (1397) | Us. Missing items, please contact 0800 581028 | not specified | not specified | We will credit / replace current product. For missing items dealer to call 0800-581028 |
| CREATIVE LABS (1708) | Us within DOA. Outside DOA customer is referred to Vendor. | 30 days to EU | 12 months | Within DOA period we credit/replace. Outside DOA customer to contact Creative Technical Support on 00353 1433 3200 or email SUPPORT@EUROPE.CREATIVE.COM. This also applies to missing items. |
| CRYSTAL DECISIONS (T956) | Us | 40 DAY DOA | not specified | Within DOA we credit / replace item. Outside DOA customer to call Vendor direct tel: 0044208 566 2020. |
| CTX (2063 & G064) | Monitors - CTX / All other, products us within Doa | 30 DAY DOA | not specified | Monitors - cust to contact vendor on 01923 810 812. CD Roms - we credit / replace |
| Cisco (2622, 3122, 5578, 6116, 6330, 6476, 6956, 8524, g279, g280, g281, g282, g436) | Cisco RAC centre - Tel 0032 27045465 or email RAC-help@cisco.com | not specified | not specified | Within warranty cust to obtain pre auth from Cisco RAC (Reseller Assistance Centre) on 0032 27045465 or email RAC-help@cisco.com Once auth nbr received,we credit / replace. Outside of warranty we wi |
| D-LINK (0012) | D-Link TEL: 0800 917 5063 / 0845 0800 288 | not specified | 1-5 yrs | Customer to contact D-link technical support tel: 0800 917 5063 for modems, routers, internet gateways & networking products. For switches, hubs, firewalls, print servers, adapters and usb products t |
| DYNAMODE (G510) | Us | 12 Months | not specified | Within doa we credit / replace. Outside DOA customer to call 0906 553 4443 |
| ENLIGHT (6607) | Enlight direct tel 00 49 700 555 333 19 | not specified | not specified | Cust to contact Enlight direct tel 00 49 700 555 333 19 |
| ENTERASYS (6886,M070,M071,M073-M080) | ENTERASYS 00353 61 472022 | not specified | not specified | Cust to contact Enterasys 00353 61472 022. Tech support 00800 2 774 0950. |
| EPOX (0122) | EPOX | not specified | not specified | Please contact James Hu / Tim Cloake Email James@epox.org / Tim@epox.org or tel: 01908 561 688 |
| EPSON (2578) | Epson TEL: 0870-5133640 - Styuls products only Tel: 0870-1637766 al | 14 days | 12 months | Within DOA customer to obtain claim number from Epson, we will then issue a returns number and credit / replace. Outside DOA customer to contact Epson for warranty repair tel: 0870 163 7766. Missing |
| EPSON CONSUMABLES (6522) | Us within Doa, outside cust to call 01442 227221 | 60 Days | 90 days | Within DOA We credit / replace. Outside Doa cust to contact Epson direct. |
| EVERGREEN TECHNOLOGIES (7094) | Evergreen direct on freephone nbr in box or 01672 542 150 | not specified | not specified | Customer to contact Evergreen on 01672 542150 |
| EXECUTIVE SOFTWARE (9668) | Executive Software to qualify fault - Tel 01342 337 006 | 12 months | not specified | Customer to contact Kim Payne tel: 01342 337 006. She will attempt to resolve the issue, if unsucessful, a reference number will be issued. We then credit / replace customer. Alternatively, tel 01342 |
| FRONTRANGE (G465) | Frontrange | not specified | not specified | Customer to contact Frontrange on 0118 9387436 |
| FUJI (1850) | Us | 30 DAY | 12 months | Within 30 days of purchase we credit / replace. Outside DOA customer to call Warranty repair tel: 00448700841314 For missing items customer to contact us. |
| GIGABYTE (8585) | Us | 12 Months | 12 Months | Customer to request RMA for credit or replacement on http;//www.MBmicro-service.de OR http://www.MBmicro-service.de. Check warranty by serial number log on to http://www.MBmicro-service.de/imrma/check |
| GUILDSOFT (4598) | Us | 6 months | not specified | Within 6 months we credit / replace |
| GUILLEMOT (0494) | Us | not specified | not specified | Contact we for returns until 30 September 2003. After 30 September 2003 please contact tel: 0208 686 5600. |
| HARMAN MULTIMEDIA (4826) | Us | 12 months | not specified | Within DOA we credit / replace |
| HAUPPAGE (2028) | Hauppage on 0207 3781997 | 28 DAY DOA | 2 YEARS | Customer to contact Hauppage on 0207 3781997 to obtain a reference number, we will then issue a returns number for credit / replacement |
| HEWLETT PACKARD (3162, 1483, 8094, 3978 - Consumables) | Us | 90 days | not specified | within Doa we credit / replace |
| HEWLETT PACKARD (4339) | Onsite warranty goods customer contact: 0207 5125202. Other goods within 30 day doa contact us. Mi | 30 days to EU - Proof of sale required | not specified | For on-site repair goods customer to contact 0207 5125202. They inc Vectras, Monitors, Netservers, Colour Laserjets, Notebooks, Omnibooks , Surestores, Evo Systems, all Desktops & memory. Pre-auth |
| HEWLETT PACKARD (4376 , T746 - Support packs)) | HP | not specified | not specified | Customer needs to contact HP to register the support packs. There is no expirey date on support packs until the support pack is registered with HP. End users can contact WWW.HP-SUPPORT.CO.UK. Reselle |
| HI-VAL (6019) | Hi-Val | not specified | not specified | Customer to call Hi-Val direct tel: 01753 689 900. Technical support available from Hi-Val Website @www.Hival.com |
| Hanns.G | Hanns.G | 14 days | 3 years On site Swap out for UK and Ireland | Call 0044 (0)871 855 2425 or email hannsg@repairtech.co.uk with serial number |
| Hannspree | Hannspree | 7 Days from End User Purcahse | 2 year Pick up Repair and Return | Call 0044(0)871 855 2424 or email hannspree@repairtech.co.uk |
| IBM (8435, T696) | Us within Doa | 15 days OR 12 Months | 2 YR MICRODRIVE; 3 YR DESKTOP; 5 YR SCSI DRIVES | Within DOA we credit/replace except microdrives. Outside DOA and for Microdrives customer to refer to website: WWW.IBM.COM/EDGE. For products purchased before 15.11.2002 are covered by 3 yr warranty |
| IBM (G550, 1889, G549, G598) | Ibm | 28 Day to EU | 12 months | Within DOA customer to be referred to helpcenter. Tel: 01475 555055. Ibm will attempt to resolve the problem over the phone. If unsucessful they will provide the customer with a lena number (7 digits) |
| IBM (G630, G499, G628, G899, 2043) | Us | 28 Days to EU | 12 months | Within DOA we credit / replace. Outside DOA Customer to call warranty helpline tel: 08705 500 900 providing model number, serial number & fault. Helpline will advise local service provideer. Authoris |
| IMATION (9148) | Us | 12 months | 12 months | We credit / replace |
| INDIVIDUAL SOFTWARE (2155) | Us within Doa | 90 Days | not specified | Within DOA we credit / replace. Outside of Doa cust to contact vendor on 00353 61 702000 |
| INFOCUS (7425) | Infocus | not specified | not specified | Cust to contact Infocus on 008000 4636287 |
| INTEL (2123) | Us | not specified | 3 yrs | Within warranty period we credit / replace |
| INTERACT (G074) | Us | 30 days | not specified | Within DOA we credit / replace. Outside DOA customer to call Interact direct tel: 01753 491075 |
| INTUIT (2201) | Us | 30 Days to EU | 1 Year | Within DOA we credit / replace. Outside DOA customer to call 0800 585 058 |
| IOMEGA (2115, 8285) | 30 Day DOA we credit/replace. Outside of DOA cust to contact Iomega on 0207 3659527 | 30 Days to EU | 2 years | Within DOA we credit / replace. Outside DOA customer to call Iomega on 0207 3659527 OR GO TO WWW.IOMEGA.COM |
| JVC (A542) | Us / JVC | 30 Days to EU | 1 Year | Within 30 Days Customer to contact us for credit / replacement. Outside 30 days / warranty repair customer to call JVC Technical support Tel: 0845 310 5998. JVC technical suport will arrange repair. |
| KINGSTON (1138) | Us | 90 Days | lifetime | |
| KODAK (2361) | Kodak | not specified | 12 months | To be advised. |
| KYOCERA MITA (2345) | Kyocera | not specified | 12 months repair | Customer to contact Kyocera on 0845 456 0456. They will either arrange an on-site or back to base repair. Missing items tel: 0845 710 3104. Technical support tel: 0845 456 0456 |
| KYOCERA MITA- CONSUMABLES (8047) | Kyocera | not specified | not specified | Customer to contact Service Center tel: 0845 456 0456 (stream option 1) |
| LABTEC (1878) | Us | 1 Year | not specified | Within DOA we credit / replace. Outside doa customer to contact tel: 0208 308 6582 |
| LERNOUT & HAUSPIE SPEECH PRODUCTS (0245) | Us | 90 Days | not specified | Within DOA - we credit / replace. Outside DOA customer to call vendor on 0207 875 5000 |
| LEXMARK (1445, 8726) | Lexmark on Tel: 0207 3652496 for all inkjet models or Tel: 0870 7337100 for all other machines | 30 days | 12 months | Customer to contact Lexmark on 0870 7337100, if within Doa Lexmark will issue a reference nbr - We then credit / replace. Outside of Doa repair / replacement direct with Lexmark. |
| LG ELECTRONICS (1292, 4477, G826) | Us | 28 Days | 12 Months | Within 28 days doa - we credit / replace. Outside Doa or incomplete customer to contact warranty helpline tel: 0870 607 5544 |
| LIFE SOFTWARE (G068) | Us | 90 days | not specified | Within DOA we credit / replace. Outside DOA customer to contact tel: 0870 160 4447 |
| LINKSYS (9156) | Us within Doa | 1 Year | not specified | Within Doa we credit / replace. Outside Doa cust to contact vendor on 0870 7393939 |
| LITE-ON (8631) | Lite On direct | not specified | not specified | The customer sends an email to EU_service@liteonit.com . The Email subject should state "RMA request" |
| LOGITECH (2425) | All products 12 months we replace Missing items, please call 0208 3086582 | 12 months | 12 months | Within warranty we credit / replace. Outside warranty customer to call Logitech on 0208 309 0126 |
| LOTUS (2400) | Us | 3 Months | 12 months | Within DOA we credit / replace. Outside DOA customer to contact Lotus on 01784 445808 |
| Lenovo | Lenovo | Warrenty Helpline in the product Box | Warrenty Helpline in the product Box | Warrenty Helpline in the product Box |
| MATRIX (2575) | Us within Doa, outside DOA Tel: 0870 5592000. Missing items, we will contact Compaq for goods to be | 30 Days to EU (current product & proof of sale required) | 1-3 yrs depending on product | Within DOA we will issue a call reference until return is authorised by Compaq. We will then issue returns nbr for credit / replace. Outside Doa cust to call Compaq on 0870 5592000 |
| MAXTOR (2672 , G219, G423) | Customer to request RMA for replacement on www.seaget.com | not specified | not specified | Customer to request RMA for replacement on www.seagate.com |
| MEMOREX (A515) | MEMOREX | not specified | unlimited. Exception is for drives only 12 months. | no returns via us. Customer to contact 0207 745 6000. |
| MGI (4312) | Us | 90 Days | not specified | Within DOA we credit / replace. Outside DOA customer to call 0049 2405 4508 60 / 70 / 80 |
| MICROCOMPUTER RESEARCH (T714) | Microcomputer Research | 90 Days | not specified | Customer to contact vendor on 0208 2004422 |
| MICROGRAFX (9162) | Micrografx | not specified | not specified | Customer to contact vendor on 01483 747526 |
| MICROSOFT (2500) | Us | 90 days software 1 year hardware | not specified | Within DOA we credit / replace. Outside DOA customer to contact 0345-002000. Missing discs/manuals cust to call 0870 6070700 |
| MITSUBISHI (G113) | Mitsubishi | not specified | not specified | Customer to contact Mitsubishi on 0870 1201160 (customer must selection option 1 ) |
| MOBILITY ELECTRONICS (8523) | Us | 90 Days | not specified | Within DOA we credit / replace. Outside DOA customer to contact vendor on 01793 441457 |
| MSI (T222) | Us | 12 Months | 12 Months | Customer to request RMA for credit or replacement on http;//www.MBmicro-service.de OR http://www.MBmicro-service.de. Check warranty by serial number log on to http://www.MBmicro-service.de/imrma/check |
| MULTITECH (4491 & G415) | Multitech | not specified | not specified | Customer to contact Multitech on 01189 597774 |
| NEC (2710) | NEC / Mitsubishi | 14 days | not specified | Customer to contact NEC on 0208 9938111 |
| NETGEAR (7492 & M155) | Us | 90 days | First Contact in case of Warranty Claim: Netgear Technical Support - 0870 112 1206 | Within warranty we credit / replace. Cables 2 years warranty. Modules = 5, Modem / Routers = 3, Ethernets = lifetime, Switches = 5, Adapters = 2 and Pc Cards = 3. |
| NETWORK ASSOCIATES (3195) | Us | not specified | not specified | We credit / replace |
| NMD (G113) | Monitors - Mitsubishi / All other products us within Doa | 14 Days | 12 Months | All monitors - customer to contact Mitsubishi on 0870 1201160, all other products within DOA we credit / replace. |
| NOKIA (3404) | Nokia | not specified | not specified | Customer to contact Nokia on 0800 833648 |
| NOVELL (2735) | Novell | 90 Days | not specified | Customer to contact Novell on 01344 724000 |
| OLITEC | OLITEC | not specified | not specified | Customer to contact Olitec France on 00333 83309014. Contact for escalations Delphine Rampont Email Drampton@Olitec.com |
| PALM (7944) | Us | 30 days to EU | not specified | Within DOA we credit / replace. Outside DOA customer to call technical support on 0207 867 0108 for repair/replacement unit (not a new unit). For missing items please contact our Customer Support who |
| PALO ALTO (G531) | Us | 90 Days | not specified | Within DOA we credit / replace. Outside DOA customer to call Palo Alto on 0207 6109371 |
| PINE (G819) | Us | 12 Months | 12 Months | Customer to request RMA for credit or replacement on http;//www.MBmicro-service.de OR http://www.MBmicro-service.de. Check warranty by serial number log on to http://www.MBmicro-service.de/imrma/check |
| PINNACLE (91590 | Us | 2 Years | 2 Years | Within DOA / Warranty we credit / replace. For missing items customer to contact Simon Isted tel: 01895 424 230 or Email Sisted@pinnaclesys.com |
| PIXOLOGY (T772) | Us | 30 days | not specified | Within DOA we credit / replace. |
| PLANTRONICS (M145) | Us | not specified | 1 Year | Within warranty we credit / replace. Plantronics helpline: 0800 410014 |
| POWERDSINE (G881, G905, G906, G907, G908, G909, G910, G911, G912, G913) | Us | 90 Days | 1 year | Within DOA we credit / replace. Outside DOA / incomplete units customer to call warranty helpline tel: 0800 085 8814 or Email headset.helpline@plantronics.co |
| POWERQUEST (7429) | Us | 30 Days | not specified | Within DOA we credit / replace. Outside DOA customer to call powerquest on 01189 987 6453 |
| PSION DACOM (1528) | PSION | not specified | not specified | Please contact Paul Hammond Email: Paul.Hammond@psion.com or tel: 07831 841 841. |
| PUMA TECHNOLOGY (5965) | Us | Intellisync 30 days / satallite 60 days | not specified | Within DOA we credit / replace. Outside DOA customer to call Puma on 0207 3415528 |
| QPS (3400) | QPS | not specified | not specified | Customer to call QPS on 001 714692 5573 |
| QUANTUM (2857 - Maxtor) | Us | 12 Months | not specified | Within DOA we credit / replace. Outside DOA refer to WWW.MAXTOR.COM, under services, warranty information. |
| QUARK (1354) | Quark | not specified | not specified | Customer to contact Quark on 0041 32720 1414 |
| ROXIO (G180) | Us | 90 Days | not specified | Within doa we credit / replace. Outside DOA customer to call technical support on tel: 0049 2405 4508 60 / 70 or 80 |
| SAGE (1532) | Us | 30 Days | not specified | Within DOA we credit/ replace. Outside DOA customer to call SAGE on 01753 491000. |
| SAMSUNG (0967) | Samsung | 28 days | 12 months | Customer to contact Samsung on Samsung Returns on 01932 455267 or via e-mail to returns@samsung.com |
| SCANSOFT (3914) | Us | 12 months | not specified | Within 12 months we credit / replace. After doa period tel: 01189 668 421 |
| SCANSOFT LICENCES (T720) | Us | not specified | not specified | All Lincensing returns must be authorised by our Licensing Team |
| SEAGATE (0962) | Us Within 12 Months of Purchase to Reseller | Purchased Before 1st Oct 2002 = 3 year warranty Purchased After 1st Oct 2002 = 1 yea | See DOA | Purchased before 1st Oct 2002 - We credit / replace all current products. Purchased after 1st Oc |
| SEIKO (3395) | Us within dao | 30 days | 2 Years | Within DOA We credit / replace. Outside Doa, for Printers tel: 01628 770988. For Smartpad and Inklinks tel: 0049 4105 55 670. |
| SOFTWAIR LIMITED (8473) | Us within 12 months | 12 months | 12 Months | Within DOA we credit / replace |
| SOLARSOFT (G368) | Solarsoft | not specified | not specified | Customer to contact Carl West tel: 0870 872 8210 |
| SONY DESKTOP PC (G349) | Sony | 14 Days | 1 Year | Within Doa dealer to contact helpline on 01386 552972, Capslock will fault verify & issue a VCN to refer back to us. Capslock will collect unit. Outside DOA end user to contact Vaio link on 0870 240 |
| SONY MONITORS (4631) | Sony | 14 Days | 1 Year | Within DOA we credit / replace. Outside DOA and Incomplete units customer to contact Warranty helpline tel: 0870 240 2408. |
| SONY PORTABLE COMPUTERS (2397) | Sony | 14 Days | 1 year | Within Doa dealer to contact helpline on 01386 552972, Capslock will fault verify & issue a VCN to refer back to us. Capslock will collect unit. Outside DOA end user to contact Vaio link on 0870 240 |
| SONY PORTABLE OPTION(G338) | Sony | 14 Days | 1 year | Within Doa dealer to contact helpline on 01386 552972, Capslock will fault verify & issue a VCN to refer back to us. Capslock will collect unit. Outside DOA end user to contact Vaio link on 0870 240 |
| SONY PROJECTORS (0135) | Sony | N/A | not specified | Customer to contact Sony on 0870 871 2020 |
| SPARTACOM (1077) | Us within Doa | 30 Days to EU | not specified | Within Doa we credit / replace. Outside Doa cust to contact vendor on 001520 7403403 |
| SWANN COMMUNICATION | Swann | not specified | not specified | Please contact technical support tel: 0208 964 9111 for technical support or returns number. |
| SYMANTEC (3521) | Symantec | not specified | not specified | Customer to call technical support tel: 0207 744 0637 to verify fault. Symantec will offer repair / repalce unit if faulty. Alternatively, Email Enterprise.english@symantec.com. Full contact details |
| SYMANTEC (3524) | Symantec | not specified | not specified | Customer to call technical support tel: 0207 744 0637 to verify fault. Symantec will offer repair / repalce unit if faulty. Alternatively, Email Enterprise.english@symantec.com. Full contact details |
| TARGUS (3614) | End User to contact Targus Directly on 0208 6077000 | not specified | Cases - Lifetime. Accessories 2 years. | Customer to contact Targus on 0208 6077000 for replacements. For credit Only customer to contact us. |
| TDK (3675) | Speakers & Media - Ius | not specified | not specified | All TDK speakers & media we credit / replace |
| TDK (8434 / G391) | TDK on 0208 9381000 | not specified | not specified | Customer to contact vendor on tel 0208 9381000. Alternatively, use website www.tdksystems.com |
| TOSHIBA (3740, 5901,8477, 8684, G109, G081) | Us | 14 days to EU | not specified | Within DOA - Customer Support to raise a call reference & obtain authorisation from Toshiba, once authorised an Rma will be issued. Outside of DOA machine will be repaired direct with ADP tel: 0870 |
| TRIPPLITE (3755) | Us | 30 days | 24 months | Within DOA we credit / replace. Outside DOA customer to Email: Cpanahon@Tripplite.com |
| US ROBOTICS (2176) | Us within Doa | 30 Days to EU | not specified | Within DOA we credit / replace. Outside DOA cust to contact vendor on 01442 438000 |
| VIDEO SEVEN (T613) | VideoSeven | not specified | CRT Monitors - 3 years LCD have 1-3 years | Customer to contact VideoSeven on 00800 555 333 12. (Please hold for English operator) or fax 0049 84429590110. Alternatively, email callcenter@rts-services.de |
| VIEWSONIC (2319) | Viewsonic TEL: 0800-833648 | not specified | 3 years | Customer to contact Viewsonic on 0800 833648 for 24 hour swap out |
| VIKING (4297) | Us within DOA | 15 Days | not specified | Within DOA we credit / replace. Outside of DOA, please contact Viking on 00353 14660090 |
| WASP (G991) | Us within 30days | 30days | 1 yr | Within DOA we replace/credit.Outside 30 days contact 0845 6001971 |
| WATCHGUARD (9246) | WATCHGUARD | not specified | 12 months | All end users and resellers to contact technical support tel: 001-360-482-1083. Technical support will pay the freight to overnight a replacement unit to the end user's address. Missing items customer |
| WHITEBOX (A055) | whitebox | 14 Days to End user | 3 years (repair/ Replacement) | customer to contact Comserve telephone# 01923 247773 re sku i28z104 and Nech IT on 0800 3580793 re sku i28z106. |
| WRQ (0405) | Us | 30 Days | 1 Year | Within DOA we credit / replace. Outside DOA customer to call WRQ on 0031 30229 5414 |
| Western Digital | Us | 1 Year | 1 Year | Within DOA/Warranty we Credit/ Replace. Serial number validation can be checked on http://wdc.com under support / warranty services / end user / product warranty check - select country as UK and ente |
| XEROX | Us | 30 Days | not specified | Within DOA we credit / replace. Outside DOA customer to call Xerox on 0870 241 3459 |
| XIRCOM (3923) | Us | not specified | lifetime | We credit / replace |
| origin storage (G517) | Origin Storage | 60 days | 3 years | Customer to contact Origin Storage on 08701 68889 |